LockerWangi Terms of Service

These terms apply to the Shower Room, Day Room, Homestay, Home Transit, Luggage Storage, delivery, Ijen Shuttle, and any additional service listed on a booking confirmation or invoice.

1. Payment

• Automated payment links must be paid in full.
• Deposits are available only through the QRIS code supplied by the team and must be at least 50%.
• A booking is confirmed after payment is received and verified.

2. Schedule and Arrival

• The schedule follows the booking confirmation.
• Late arrival does not extend the service duration or reduce the price.
• You must show the booking confirmation on arrival.

3. Shower Room

Arrive no later than 10 minutes before the booked time. Each slot lasts 20 minutes. Late customers may be moved according to the queue.

4. Day Room

The finish time remains based on the original schedule. Extensions depend on availability and must be paid for. A shower and towel are not automatically included.

5. Homestay and Home Transit

Check-in, check-out, and guest numbers follow the booking. Additional guests require prior confirmation. Couples may be asked to provide proof of marriage in accordance with the property policy.

6. Booking Changes

Changes depend on availability and apply only after confirmation by the team. Any price difference must be paid.

7. Cancellation and Refund

A cancellation made at least 3 × 24 hours in advance receives a refund of 75% of the amount paid. The remaining 25% is retained as a cancellation fee.

8. Late Cancellation and No-Show

No cash refund is provided. The amount becomes a deposit valid for one year.

9. Cancellation by LockerWangi

If a service cannot be provided because of a LockerWangi operational issue, the customer may choose a new schedule, a deposit, or a 100% refund.

10. Agreement

By paying, the customer confirms that they understand the payment, schedule, lateness, change, cancellation, deposit, and refund terms.